Privacy Policy / HIPAA Notice

Last updated: July 31, 2026

This policy describes how Terumo collects and uses business contact information submitted through this website. It is not a substitute for a facility-specific HIPAA business associate agreement covering remote service sessions.

Information we collect

When you submit an inquiry, we may collect name, email, phone, facility name, country, care setting, and message content. We use this information to respond to product, service, and documentation requests.

PHI and remote support

Do not include patient identifiers in website forms. If remote support may encounter protected health information, a BAA must be executed before the session. Terumo service tools are configured to avoid retaining PHI in tickets where technically feasible.

Sharing

We may share inquiry data with authorized affiliates, distributors, and service partners solely to fulfill your request. We do not sell personal information.

Retention

Business inquiry records are retained as needed for customer relationship management, quality system documentation, and legal obligations under applicable medical device regulations.

Contact

Privacy questions: [email protected].